CORPSE
The Operating System for Esports
Legal Notices
Players Side
Disclaimers • Legal Bindings • Policy Index • Governing Law • Contact
Accessible via: Settings > Legal | Binding on All Registered Users
By downloading, installing, accessing, or using the Corpse platform in any capacity, you acknowledge that you have read, understood, and agree to be bound by all legal notices and policies referenced in this document.
PART II Legally Binding Documents — Full Index
4. Account & Authentication
5. Privacy & Data Protection
6. Financial & KYC
7. Competitive Platform
8. Community & Conduct
PART III Platform Disclaimer
9. Nature of the Platform
10. Availability & Uptime
11. Content Accuracy
12. Platform Modifications
PART IV Financial Disclaimer
13. Entry Fees & Prize Money
14. Tax Obligations
15. No Investment or Financial Advice
16. Escrow Disclaimer
PART V Competitive Disclaimer
17. ELO & Rankings Disclaimer
18. Match Results Disclaimer
19. Anti-Cheat Disclaimer
20. E-Sports Classification Notice
PART VI Third-Party Disclaimer
21. Third-Party Services
22. Game Publisher Disclaimer — Garena Free Fire
23. Payment Gateway Disclaimer — Razorpay
24. eKYC Provider Disclaimer
25. App Store & Play Store Disclaimer
PART VII Age Restriction Notice
26. Minimum Age Requirements
27. Minor User Restrictions
PART VIII Limitation of Liability
28. General Limitation
29. Maximum Liability Cap
30. Exclusions from Liability
PART IX Indemnification
31. User Indemnification Obligation
PART X Intellectual Property Notice
32. Ownership of Platform IP
33. Limited Licence to Users
PART XI Governing Law & Dispute Resolution
34. Governing Law
35. Arbitration
36. Jurisdiction
PART XII Grievance Officer & Contact
37. Grievance Officer
38. Contact Directory
PART I — LEGAL BINDING NOTICE
1. Acceptance of All Legal Documents
By downloading, installing, accessing, or using the Corpse platform — the mobile application operated by [CORPSE ESPORTS PRIVATE LIMITED] ("Company", "we", "us", "our") — you enter into a legally binding agreement with the Company governed by the documents listed in Part II of this Legal Notices document and all applicable laws of India.
This acceptance is unconditional and applies regardless of whether you have read the documents in full. The Company strongly recommends that every user read all documents listed in Part II before using the Platform. Ignorance of any legal document, policy, or notice is not a valid defence against enforcement of any term contained therein.
Important: Using the Platform — even as a Guest User — constitutes acceptance of all legal documents referenced in this notice. If you do not agree to any of these terms, you must immediately cease using the Platform and uninstall the application.
2. How Legal Documents Are Accepted
Legal documents are accepted by the user through the following mechanisms:
- Active acceptance — at account creation, users are presented with a summary of key legal documents and must actively check an acceptance box before their account is created. This constitutes explicit, recorded acceptance of the Corpse Terms & Conditions and Corpse Privacy Policy as of the date of account creation.
- Continued use — continued use of the Platform after any update to any legal document constitutes acceptance of the updated version of that document. Users are notified of updates via in-app notification and email.
- Feature-specific acceptance — certain features requiring specific terms (such as KYC verification, paid arena participation, and guild creation) present their specific terms at the point of activation. Using those features constitutes acceptance of the relevant supplementary document.
- Mandatory acceptance — certain legal document updates are mandatory. The Platform may require users to re-accept updated terms before continuing to use the Platform. Declining mandatory acceptance will result in restricted access until acceptance is completed.
3. Mandatory Nature of These Terms
All legal documents referenced in Part II are mandatory conditions of Platform use — they are not optional, negotiable, or partial. A user cannot selectively accept some documents while rejecting others. The legal framework governing the Platform is a unified whole — all documents must be accepted in their entirety as a condition of access.
The Company reserves the right to suspend or terminate the account of any user who violates any term contained in any document listed in Part II, in accordance with the Account Suspension & Ban Terms & Conditions.
PART II — LEGALLY BINDING DOCUMENTS — FULL INDEX
The following documents constitute the complete legal framework governing your use of the Corpse platform. Every document listed below is legally binding upon acceptance as described in Part I. All documents are accessible within the Platform under Settings > Legal.
4. Account & Authentication
Document | What It Governs | Who It Binds |
Corpse Terms & Conditions | Platform access, account creation, login rules, session management, account deletion, general user obligations, prohibited conduct, and governing law. The primary binding agreement between the user and the Company. | All registered users and guest users |
Sign Out Policy | Session management, voluntary sign-out, automatic session expiry after 90 days of inactivity, force termination of sessions on credential change or suspension, and re-login process. | All registered users |
5. Privacy & Data Protection
Document | What It Governs | Who It Binds |
Corpse Privacy Policy v2.0 | The complete, definitive framework governing all personal data collection, use, storage, sharing, and protection across the entire Platform — for all users and all organisers. Covers account data, KYC data, arena data, financial data, ELO data, guild data, organiser performance data, analytics, and all data rights under the DPDP Act 2023. | All users, all organisers, all data subjects |
6. Financial & KYC
Document | What It Governs | Who It Binds |
Money Deposit & Receive Policy | All financial transactions on the Platform — entry fee payment, organiser security deposits, escrow structure, platform commission and GST, prize money disbursement, TDS deduction, organiser settlement, cancellation and refund policy, and financial prohibited conduct. | All players (Captains), all organisers |
KYC & KYC Modification T&C | KYC verification requirements, the eKYC verification process (Aadhaar OTP, PAN, bank account), KYC data handling, KYC modification procedure via support request and secure portal, financial freeze during modification, and prize money handling during KYC modification. | All KYC-verified users — Captains and Organisers |
7. Competitive Platform
Document | What It Governs | Who It Binds |
Arena Joining Terms & Conditions | All rules governing arena participation on the Platform — eligibility, squad formation, registration lock, in-game ID verification, emulator ban, room card rules, match conduct, result submission via the auto-capture system, the 60-second upload window, result disputes, disqualification, and platform liability. Specific to Free Fire at launch. | All players participating in any arena — free or paid |
Account Suspension & Ban T&C | The complete disciplinary framework — the 4-flag progressive system (Flag 1: Warning, Flag 2: 1-day suspension, Flag 3: 1-week suspension, Flag 4+: Permanent ban), zero-tolerance immediate ban violations, financial consequences of suspension and ban, the in-app appeal process, and prohibited post-action conduct. | All registered users |
8. Community & Conduct
Document | What It Governs | Who It Binds |
Guild Policy | All rules governing the Guild system — guild creation (KYC required), the four-role hierarchy (Captain, Vice Captain, Manager, Member), role permissions, the unit tier system (Apex, Specialized, Core, Rising), guild membership rules, request-based joining, leaving and removal, guild ELO and leaderboard, the verified badge system, guild conduct and prohibited behaviour, and the Company's authority to suspend or dissolve guilds. | All guild members — Captains, Vice Captains, Managers, and Members |
IP, Trademark & Copyright Policy | Ownership of all Corpse intellectual property — trademarks (CORPSE, CORPSE ARENA, logo, tagline) and copyrighted works (source code, UI/UX design, business documents). Limited licence granted to users. Prohibited uses of Corpse IP. Employee and contractor IP assignment. Enforcement mechanisms. | All users, all employees, all contractors, all API partners |
PART III — PLATFORM DISCLAIMER
9. Nature of the Platform
Corpse is a competitive esports infrastructure platform that provides tournament organisation tools, competitive ranking systems, squad and guild management features, and payment processing infrastructure for esports competitions. The Platform is operated by [CORPSE ESPORTS PRIVATE LIMITED], an Indian private limited company.
The Platform is not a gambling platform, a fantasy sports platform, an online money gaming service, or a betting platform. The Platform is classified as an e-sports platform under the Online Gaming (Regulation) Act, 2025. Under Section 2(g) of that Act, e-sports is explicitly excluded from the definition of 'online money game'. Entry fees paid on the Platform are tournament registration fees — not stakes, wagers, or bets.
Corpse is an e-sports platform. Competitive gaming on Corpse is a skill-based activity governed by the rules of the relevant game title. Entry fees are tournament participation fees. Prize money is competitive prize pool money. These are legally distinct from gambling, wagering, or online money gaming.
10. Availability & Uptime
The Company makes no warranty, express or implied, that the Platform will be available, uninterrupted, error-free, or free from technical failures at all times. The Platform may be unavailable due to:
- Scheduled maintenance — the Company will endeavour to notify users of scheduled maintenance windows via in-app notification in advance.
- Unscheduled technical failures — server outages, database issues, or infrastructure failures beyond the Company's reasonable control.
- Third-party service disruptions — outages at Razorpay, Firebase, the eKYC provider, Render, or any other third-party service provider on which the Platform depends.
- Force majeure events — events beyond the Company's control including natural disasters, government directives, telecommunications failures, and acts of God.
The Company's liability for Platform unavailability is limited as described in Part VIII of this document.
11. Content Accuracy
The Company endeavours to ensure that all information displayed on the Platform — including match results, ELO scores, leaderboard rankings, and arena details — is accurate and up to date. However, the Company makes no warranty that Platform content is always accurate, complete, or current. Users should not rely on Platform content for any purpose other than participation in Platform features.
- Match results are subject to verification by the Company's trust and safety team before being finalised. Verified results are binding — see the Arena Joining Terms & Conditions for the dispute process.
- ELO scores and leaderboard rankings are calculated by the Company's proprietary ELO Engine. The algorithm is the Company's intellectual property and is not disclosed. Calculations are final subject to the Company's right to adjust ELO for integrity violations.
- Arena listings, entry fees, prize pools, and organiser details are configured by individual organisers and are the organiser's responsibility. The Company does not independently verify the accuracy of organiser-configured arena details beyond the Platform's preset system.
12. Platform Modifications
The Company reserves the right to modify, update, discontinue, or remove any feature, function, or service offered on the Platform at any time, with or without notice, subject to the following:
- Material changes that affect user rights or financial interests will be communicated to users via in-app notification and email with reasonable advance notice.
- The Company will endeavour to provide at least 14 days advance notice before discontinuing any feature that users have paid for or that has active financial implications.
- The Company is not liable for any loss or inconvenience arising from Platform modifications made in the ordinary course of product development and maintenance.
PART IV — FINANCIAL DISCLAIMER
13. Entry Fees & Prize Money
Entry fees paid on the Platform are competitive tournament registration fees — they are not stakes, wagers, investments, or deposits in the financial services sense. The payment of an entry fee entitles the user to participate in the specified arena — it does not guarantee any specific outcome, result, or prize.
- Entry fees are non-refundable once a squad's tournament registration is confirmed — as set out in the Money Deposit & Receive Policy.
- Prize money is competitive prize pool money funded entirely by the organiser's security deposit. The Platform does not contribute to prize pools from its own commission revenue.
- All prize money is subject to TDS deduction at 30% under Section 194B/194BA of the Income Tax Act, 1961, before disbursement. The net amount received by the Captain will always be less than the gross prize amount displayed in the arena listing.
- Prize money amounts displayed in arena listings are gross amounts — before TDS deduction and bank payout fees. Users should not expect to receive the full displayed prize amount.
14. Tax Obligations
The Company deducts TDS at the applicable rate on prize winnings and deposits it with the Government of India. This TDS will appear in the recipient's Form 26AS. However, TDS deduction does not discharge the user's full income tax obligation. Users are individually responsible for:
- Including prize income in their annual income tax return.
- Paying any additional income tax due beyond the TDS already deducted at source.
- Maintaining their own records of Platform transactions for tax filing purposes.
- Complying with all applicable GST obligations if acting as a GST-registered organiser.
Important: The Company is not a tax advisor. Nothing in any Corpse legal document constitutes tax advice. Users and organisers should consult a qualified chartered accountant or tax professional regarding their specific tax obligations arising from Platform transactions.
15. No Investment or Financial Advice
Nothing on the Platform, in any Corpse legal document, or in any communication from the Company constitutes financial advice, investment advice, or any recommendation to invest, spend, or commit funds. The decision to pay entry fees, deposit security pools, or participate in any financial transaction on the Platform is entirely the user's own decision made at their own risk.
16. Escrow Disclaimer
All financial transactions on the Platform are processed through a nodal escrow account owned and operated by the Company in compliance with RBI guidelines. The escrow account is a transactional holding account — it is not a bank account, savings account, or financial instrument. No interest accrues on funds held in escrow in favour of users or organisers. The Company holds escrow funds as a trustee — not as beneficial owner — until the conditions for disbursement are met.
PART V — COMPETITIVE DISCLAIMER
17. ELO & Rankings Disclaimer
The ELO scores and rankings displayed on the Platform are calculated by the Company's proprietary ELO Engine based on competitive performance data from arenas played on the Platform. These rankings are Platform-specific competitive metrics and do not represent any external ranking, certification, or professional assessment of a player's skill.
- ELO scores can increase or decrease based on match results and the ELO rating of opposing players.
- ELO scores and rankings are subject to recalculation or adjustment by the Company if cheating, match manipulation, or result fraud is detected.
- The Company does not guarantee that ELO scores accurately reflect a player's true competitive skill level — they are a relative ranking metric within the Platform's competitive ecosystem.
- ELO scores reset seasonally — 60% of ELO is carried forward to the new season. Users accept this seasonal reset as a condition of Platform participation.
18. Match Results Disclaimer
Match results on the Platform are verified by the Company's trust and safety team using screenshot evidence submitted by players and organisers through the auto-capture system. The verification process is conducted in good faith based on available evidence. The Company does not:
- Have direct access to game server data from Garena or any other game publisher — results are verified using in-game scorecard screenshots only.
- Guarantee the accuracy of every verified result — verified results represent the Company's best determination based on available evidence and are final subject to the formal dispute process described in the Arena Joining Terms & Conditions.
- Accept liability for incorrect results arising from fraudulent, manipulated, or unclear screenshot submissions by players or organisers.
19. Anti-Cheat Disclaimer
The Platform implements statistical analysis, match data review, and organiser/player reporting mechanisms to detect cheating and competitive integrity violations. However, the Company does not operate its own in-game anti-cheat software and relies on:
- Garena's native anti-cheat systems within Free Fire — for detection of in-game cheating tools.
- Statistical anomaly detection by the Platform's systems — for identifying unusual performance patterns.
- Community and organiser reports — for flagging suspected violations.
The Company cannot guarantee detection of all cheating instances. Players who are found to have benefited from undetected cheating after prizes have been disbursed may have their results overturned and prizes recalled where technically possible.
20. E-Sports Classification Notice
The Corpse platform is an e-sports platform. Competitive play on the Platform involves real skill — including strategic decision-making, reaction time, game knowledge, teamwork, and technical proficiency. The outcomes of matches on the Platform are determined predominantly by skill, not by chance.
The Platform is not subject to the regulatory framework applicable to online money gaming, fantasy sports, or gambling under Indian law. The Platform operates under the Online Gaming (Regulation) Act, 2025, which recognises e-sports as a legitimate competitive sport distinct from online money gaming.
If you have any questions about the legal classification of the Platform or the nature of e-sports competitions, contactlegal@corpsearena.com.
PART VI — THIRD-PARTY DISCLAIMER
21. Third-Party Services
The Platform integrates with and relies upon third-party services to deliver certain features. The Company is not responsible for the availability, accuracy, reliability, or conduct of any third-party service provider. Third-party services used by the Platform include Razorpay (payment processing), an authorised eKYC service provider (identity verification), Firebase by Google (push notifications and analytics), Sentry (error monitoring), Render and Neon (cloud infrastructure), Apple Inc. (Apple Sign-In), and Google LLC (Google OAuth).
Each third-party provider operates under their own terms of service and privacy policies, which are independent of the Company's legal documents. The Company has no control over and accepts no liability for:
- Service outages, errors, or failures at any third-party provider.
- Changes to third-party services that affect Platform functionality.
- Data processing practices of third-party providers beyond the Company's contractual obligations with them.
22. Game Publisher Disclaimer — Garena Free Fire
The Corpse platform hosts competitive arenas for Free Fire (Garena Free Fire MAX), a game title published by Garena Online Private Limited ("Garena"). The Company is an independent platform operator and is not affiliated with, endorsed by, sponsored by, or officially partnered with Garena in any capacity.
- Free Fire is a trademark and intellectual property of Garena Online Private Limited. The Company's use of Free Fire's game infrastructure (including custom rooms) is conducted in accordance with Garena's terms of service for custom room creation.
- The Company has no control over Garena's game servers, account management systems, or anti-cheat enforcement. Garena's decisions regarding player accounts — including bans and restrictions — are entirely within Garena's authority and are not subject to appeal through the Company.
- The Company is not responsible for Garena's server downtime, maintenance, or any disruption to Free Fire gameplay that affects Platform arenas.
- Garena may change, discontinue, or restrict features of Free Fire at any time. Such changes may affect Platform functionality — the Company is not liable for any impact on Platform arenas arising from Garena's product decisions.
23. Payment Gateway Disclaimer — Razorpay
Payment processing on the Platform is handled by Razorpay India Private Limited, a regulated payment aggregator authorised by the Reserve Bank of India. The Company is not a payment gateway, bank, or financial institution.
- The Company does not store, process, or transmit payment card data — all card data is handled directly by Razorpay's PCI-DSS compliant infrastructure.
- Payment disputes, chargeback processes, and payment gateway technical failures are subject to Razorpay's policies and timelines. The Company cooperates with Razorpay's dispute resolution process but is not responsible for delays caused by Razorpay's processing systems or the user's bank.
- The availability of specific payment methods (UPI, net banking, cards, wallets) is subject to Razorpay's current supported options and any RBI directives. The Company is not responsible for the unavailability of any specific payment method.
24. eKYC Provider Disclaimer
KYC verification on the Platform is performed by an authorised third-party eKYC API service provider. The identity of this provider is not publicly disclosed for operational and security reasons.
- The eKYC provider is a UIDAI-authorised entity for Aadhaar-based verification and operates in compliance with all applicable Indian regulatory requirements.
- The eKYC provider's processing of Aadhaar data is governed by the Aadhaar Act 2016 and UIDAI regulations. The Company does not store full Aadhaar data on its own servers.
- KYC verification failures, delays, or errors attributable to the eKYC provider's systems are outside the Company's direct control. The Company will work with the eKYC provider to resolve such issues but cannot guarantee specific resolution timelines.
25. App Store & Play Store Disclaimer
The Corpse app is distributed through the Apple App Store and Google Play Store. These distribution platforms are operated by Apple Inc. and Google LLC respectively and are subject to their own terms of service and policies.
- Apple Inc. and Google LLC are not parties to the Company's legal documents and bear no responsibility for the Platform's content, features, or conduct.
- Any claims, disputes, or complaints related to the Platform must be directed to the Company — not to Apple or Google.
- App Store and Play Store ratings, reviews, and user-generated content on those platforms are outside the Company's control.
- The Company's legal documents govern the relationship between users and the Company. Apple and Google's terms of service govern the relationship between users and those platforms separately and independently.
PART VII — AGE RESTRICTION NOTICE
26. Minimum Age Requirements
The Platform is open to users of all ages subject to the following restrictions. There is no minimum age for creating a Registered User account. However, certain Platform features are restricted based on age and KYC status:
Feature | Minimum Requirement | Basis |
Creating a Registered User account | No minimum age | Platform open to all ages for basic registration |
Paying entry fees as Captain | 18 years + KYC verified | Financial transaction — KYC requires 18+ identity documents |
Receiving prize money as Captain | 18 years + KYC verified | Financial disbursement — KYC required |
Depositing security pool as Organiser | 18 years + KYC verified | Financial transaction — KYC required |
Receiving organiser settlement | 18 years + KYC verified | Financial disbursement — KYC required |
Joining a paid arena as squad member | No minimum age | No direct financial transaction — invited by KYC-verified Captain |
Creating a Guild | 18 years + KYC verified | KYC required for guild creation |
Joining a free arena | No minimum age | No financial transaction involved |
27. Minor User Restrictions
Users below the age of 18 years ("Minor Users") are subject to the following restrictions, which are enforced technically by the Platform:
- Minor Users cannot complete KYC verification — their identity documents are not collected.
- Minor Users cannot act as Captain of any squad in any paid arena.
- Minor Users cannot pay entry fees or make any financial transaction on the Platform.
- Minor Users cannot create guilds.
- Minor Users can participate in paid arenas only as squad members invited by a KYC-verified adult Captain.
- Minor Users can participate in free arenas without restriction.
Under the Digital Personal Data Protection Act, 2023, the processing of personal data of users below 18 years requires verifiable parental consent. Parents or legal guardians of Minor Users who have concerns about their child's use of the Platform should contactlegal@corpsearena.com.
PART VIII — LIMITATION OF LIABILITY
28. General Limitation
To the maximum extent permitted by applicable Indian law, the Company shall not be liable to any user for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of or inability to use the Platform — including but not limited to loss of data, loss of profits, loss of competitive ranking, loss of prize money, loss of goodwill, or any other intangible loss — even if the Company has been advised of the possibility of such damages.
29. Maximum Liability Cap
Where the Company is found liable to a user for direct damages arising from a breach of its obligations under any legal document — and where such liability cannot be excluded under applicable Indian law — the Company's total aggregate liability to that user shall not exceed the greater of:
- The total amount of entry fees paid by that user on the Platform in the 3 calendar months immediately preceding the event giving rise to the claim, or
- Rs 1,000 (One Thousand Rupees).
This liability cap applies to the aggregate of all claims by the same user arising from the same or related events — not to each individual claim separately.
30. Exclusions from Liability
Without limiting the general limitation in Section 28, the Company is specifically not liable for:
- Game publisher actions — Garena's decisions regarding player accounts, server availability, or game changes that affect Platform arenas.
- Player device or connectivity failures — device crashes, network outages, or ISP failures experienced by users during Platform use.
- Third-party service failures — outages or errors at Razorpay, Firebase, the eKYC provider, or any other third-party service provider.
- Force majeure events — events outside the Company's reasonable control.
- User-caused losses — losses arising from a user's own violation of Platform rules, including disqualification and forfeiture of entry fees.
- Unauthorised account access — losses arising from a user's failure to maintain the security of their account credentials.
- Internal squad disputes — disagreements between squad members about prize distribution or participation — which are entirely the Captain's responsibility.
PART IX — INDEMNIFICATION
31. User Indemnification Obligation
By using the Platform, you agree to indemnify, defend, and hold harmless [CORPSE ESPORTS PRIVATE LIMITED], its directors, officers, employees, contractors, agents, and successors from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use of or access to the Platform in violation of any applicable law or regulation.
- Your violation of any term contained in any legal document referenced in Part II of this Legal Notices document.
- Your violation of any third party's rights — including intellectual property rights, privacy rights, or contractual rights.
- Any content you submit to the Platform — including match result screenshots, profile content, or any user-generated content — that infringes any third party's rights or violates applicable law.
- Any fraudulent, deceptive, or manipulative conduct by you on the Platform — including match fixing, KYC fraud, or payment fraud.
This indemnification obligation survives termination of your account and these Terms.
PART X — INTELLECTUAL PROPERTY NOTICE
32. Ownership of Platform IP
All intellectual property on the Corpse platform — including but not limited to the CORPSE trademark, CORPSE ARENA trademark, the Corpse logo, the tagline 'The Operating System for Esports', all source code, UI/UX design, ELO Engine implementation, match result processing systems, and all written content — is the exclusive property of [CORPSE ESPORTS PRIVATE LIMITED].
No user, organiser, guild member, contractor, or third party acquires any ownership, co-ownership, or interest in any Platform intellectual property by virtue of their relationship with the Company or their use of the Platform — except as expressly confirmed in a separate written agreement signed by a duly authorised director of the Company.
For the complete intellectual property framework governing the Platform, refer to the IP, Trademark & Copyright Policy accessible under Settings > Legal.
33. Limited Licence to Users
By accepting these legal terms, you are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform and its features strictly for personal, non-commercial purposes in accordance with the Platform's legal documents. This licence does not include any right to:
- Copy, reproduce, or store any part of the Platform's code, design, or content.
- Use Platform content — including match data, ELO scores, or player profiles — for any commercial purpose.
- Sub-licence, assign, or transfer the licence to any third party.
- Use Platform branding, logos, or trademarks in any communication or publication without explicit written consent.
This licence terminates automatically and immediately upon account deletion, suspension, or any violation of the Platform's legal documents.
PART XI — GOVERNING LAW & DISPUTE RESOLUTION
34. Governing Law
All legal documents governing the use of the Corpse platform, all disputes arising from or in connection with Platform use, and all matters relating to the relationship between the user and the Company are governed exclusively by the laws of India — including the Information Technology Act 2000, the Digital Personal Data Protection Act 2023, the Consumer Protection Act 2019, the Arbitration and Conciliation Act 1996, and all other applicable Indian laws and regulations as amended from time to time.
35. Arbitration
Any dispute, claim, or controversy arising out of or relating to the use of the Platform, any legal document referenced in Part II, or the relationship between the user and the Company — that cannot be resolved through the Platform's in-app grievance process — shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, subject to the following:
- Seat of arbitration — Guwahati, Assam, India.
- Language of arbitration — English.
- Number of arbitrators — a sole arbitrator appointed by mutual agreement of the parties or, failing agreement, by the relevant court.
- Costs — each party bears their own costs of arbitration unless the arbitrator orders otherwise.
The arbitration award shall be final and binding on both parties. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction at any time without prior recourse to arbitration.
36. Jurisdiction
For matters not subject to arbitration — including applications for urgent interim relief and enforcement of arbitration awards — the parties submit to the exclusive jurisdiction of the competent courts at Guwahati, Assam, India. Users who are consumers under the Consumer Protection Act 2019 retain the right to approach the appropriate Consumer Disputes Redressal Commission regardless of this jurisdiction clause.
PART XII — GRIEVANCE OFFICER & CONTACT
37. Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer to address user complaints and data rights requests:
Grievance Officer | [TO BE DESIGNATED — Name to be updated before launch] |
Designation | Grievance Officer — [CORPSE ESPORTS PRIVATE LIMITED] |
Registered Address | Silchar Road Ghat Line, Subashnagar, Karimganj - 788710, Assam, India |
Acknowledgement Time | Within 24 hours of complaint receipt |
Resolution Time | Within 30 days of acknowledgement |
Escalation | Data Protection Board of India (once established under DPDP Act 2023) for data-related complaints |
38. Contact Directory
For all Platform-related queries, complaints, and legal matters, use the following contact channels:
Matter | Contact | Response Time |
General support & app issues | support@corpsearena.com or in-app support ticket | 24-48 hours |
Payment disputes & financial issues | support@corpsearena.com — in-app support ticket | 24 hours |
KYC modification requests | In-app: Settings > Support > KYC Modification | Acknowledgement within 24 hours |
Result disputes | In-app: Arena > Dispute Result | Decision within 24 hours of submission |
Disciplinary appeals | In-app: Settings > Support > Appeal a Disciplinary Action | Decision within 24 hours |
Privacy complaints & data rights | legal@corpsearena.com — Subject: PRIVACY COMPLAINT | Acknowledgement 24 hrs, resolution 30 days |
IP infringement reports | ip@corpsearena.com — Subject: IP Infringement Report | Acknowledgement within 5 working days |
Legal matters & formal notices | 5 working days | |
Grievance Officer | legal@corpsearena.com — Subject: GRIEVANCE | Acknowledgement 24 hrs, resolution 30 days |
These Legal Notices were last updated in April 2026 and are effective from May 1, 2026.
Version 1.0 | Corpse — [CORPSE ESPORTS PRIVATE LIMITED]
All rights reserved. These Legal Notices are accessible under Settings > Legal within the Corpse app.