Suspension & Ban

CORPSE

The Operating System for Esports

Account Suspension & Ban

Terms & Conditions

Flags • Warnings • Suspensions • Permanent Bans • Appeals

Binding on: All Registered Users | Players | Organisers

This document governs the flag system, warning process, account suspension, permanent ban, and appeal mechanism on the Corpse platform. By using the Platform, you agree to be bound by these Terms in their entirety.

PART I — INTRODUCTION & SCOPE

1. Purpose of This Document

This Account Suspension & Ban Terms & Conditions document ("Suspension Policy") sets out the complete framework governing how [CORPSE ESPORTS PRIVATE LIMITED] ("Company", "we", "us", "our") identifies, flags, warns, suspends, and permanently bans users of the Corpse platform ("Platform") who violate the Platform's rules, community standards, and legal obligations.

This Suspension Policy exists to:

• Protect the integrity of competitive gameplay on the Platform — ensuring that all tournaments, arenas, and matches are fair, honest, and free from manipulation.
• Protect users from harassment, harmful content, impersonation, and other conduct that damages the Platform community.
• Provide a clear, transparent, and fair framework that every user understands before they engage with the Platform — so that no suspension or ban ever comes as a surprise.
• Give users a meaningful opportunity to correct their behaviour through a progressive flag system before severe consequences are applied.
• Provide a legitimate appeal mechanism that ensures every user has the right to challenge a disciplinary action they believe is unjust.

2. Who This Applies To

This Suspension Policy applies to every Registered User of the Platform without exception — including:

• Players participating in free or paid arenas in any capacity.
• Captains leading squads in paid tournaments.
• Organisers creating and managing arenas on the Platform.
• Guild leaders and guild members.
• Any user interacting with the Platform's community features, support system, or financial features.

This Policy does not apply to Guest Users — Guest Users have no account and therefore cannot be flagged or suspended. However, Guest Users who create an account after engaging in behaviour that would constitute a violation may have that behaviour taken into account during account review.

3. Relationship to Other Corpse Policies

This Suspension Policy is a supplementary policy to the Corpse Terms & Conditions. It is specifically referenced in:

• Corpse Terms & Conditions — Section 26 (Company's Right to Suspend or Terminate Accounts)
• KYC & KYC Modification Terms & Conditions — Part XI (Company's Rights)
• Money Deposit & Receive Policy — Part XI (Prohibited Conduct & Consequences)

In the event of any conflict between this Suspension Policy and the Corpse Terms & Conditions, the Corpse Terms & Conditions shall prevail. In the event of any conflict between this Suspension Policy and the Money Deposit & Receive Policy on financial matters arising from suspensions or bans, the Money Deposit & Receive Policy shall prevail.

4. Governing Legal Framework

This Suspension Policy is governed by and operates within the following legal framework:

PART II — THE FLAG SYSTEM

5. What a Flag Is

A flag is a formal disciplinary record placed on a user's account by the Company when the user is found to have violated the Platform's rules, community standards, or these Terms. A flag is:

• An official record — it is permanently attached to the user's account history for its duration and cannot be removed by the user.
• A warning mechanism — flags are designed to give users the opportunity to correct their behaviour before more severe consequences are applied.
• A cumulative system — each additional flag triggers a progressively more severe consequence, culminating in permanent ban upon a fourth flag.
• Time-limited — each flag expires after 12 calendar months from the date it was issued, after which it no longer counts toward the user's active flag total.

Note: A flag expiring after 12 months does not erase the record of the violation from the Company's internal audit logs. The Company retains all disciplinary records indefinitely for security and compliance purposes. Only the active flag count — which determines suspension consequences — resets after 12 months.

6. How Flags Are Issued

Flags are issued by the Company's trust and safety team following an investigation into a reported or detected violation. The flag issuance process is as follows:

• Step 1 — A violation is detected or reported, either through the Platform's automated detection systems, a user report, or an organiser report.
• Step 2 — The Company's trust and safety team reviews the reported violation and conducts an investigation to confirm whether a violation occurred.
• Step 3 — If the investigation confirms a violation, the trust and safety team determines the appropriate flag category and issues the flag to the user's account.
• Step 4 — The user is notified immediately via in-app notification and email of the flag, the reason for it, their current flag count, and the consequence triggered by the flag.
• Step 5 — If the flag triggers a suspension or ban, the corresponding account action is applied simultaneously with the notification.

The Company does not require a minimum number of reports from other users before initiating an investigation. A single credible report or a detection by the Platform's automated systems is sufficient to trigger a review.

7. Flag Expiry — 1 Year

Each flag issued to a user's account carries a validity period of 12 calendar months from the date of issue. After 12 months, the flag is considered expired and is no longer counted toward the user's active flag total for the purpose of determining suspension consequences.

The following rules govern flag expiry:

• Flag expiry is calculated from the date the flag was issued — not from the date any suspension associated with the flag ended.
• If a user has 2 active flags and both expire after 12 months without a third flag being issued, their active flag count returns to zero.
• If a user receives a new flag before existing flags expire, all flags — old and new — remain active and count toward the user's total.
• A user who has served a suspension and whose associated flags have expired starts fresh — as if they had never been flagged — for the purpose of future violation consequences. However, the historical record of past violations is retained by the Company.

8. Progressive Action Table

The following table summarises the complete progressive action framework on the Platform. This is the definitive reference for all disciplinary consequences:

Important: The flag count that determines consequences is the number of ACTIVE flags — flags issued within the last 12 months. Expired flags do not count. A user with 3 historical flags but only 1 active flag receives a warning, not a suspension.

PART III — VIOLATIONS THAT TRIGGER A FLAG

9. Category A — Competitive Integrity Violations

The following violations directly undermine the fairness and integrity of competitive gameplay on the Platform. Each confirmed instance of any Category A violation results in the issuance of one flag to the user's account:

9.1 Cheating & Hacking in Matches

Using any software, tool, script, bot, macro, exploit, or modification that provides an unfair competitive advantage over other players in any arena or match on the Platform. This includes but is not limited to:

• Aimbots — software that automatically assists with targeting or accuracy in shooting games.
• Wallhacks or ESP (Extra Sensory Perception) software — tools that allow players to see through walls, detect enemy positions, or gain information not available to normal gameplay.
• Speed hacks — software that artificially increases a player's movement or action speed beyond normal gameplay parameters.
• Lag switches — hardware or software that artificially manipulates network latency to gain a competitive advantage.
• Game file modification — altering game files, assets, or configurations to gain any advantage not available to other players.
• Any third-party software or tool that interacts with the game client in a manner not authorised by the game publisher.

Important: Cheating is the most serious competitive integrity violation on the Platform. The Company uses multiple detection methods to identify cheating, including match data analysis, statistical anomaly detection, and organiser reports. A single confirmed instance of cheating results in a flag regardless of prior record.

9.2 Match Fixing & Result Manipulation

Deliberately manipulating the outcome of any match, arena, or tournament in a manner that is not consistent with genuine competitive play. This includes:

• Pre-arranging match results with opponents — colluding to determine winners and losers before a match is played.
• Deliberately losing matches — intentionally underperforming to benefit another player, squad, or organiser financially or competitively.
• Coordinating with an organiser to manipulate results — an organiser and participating players working together to fix outcomes for financial gain.
• Prize pool manipulation — any arrangement designed to ensure a specific player or squad wins prize money through non-competitive means.
• Score manipulation — artificially inflating or deflating scores, kills, or other metrics used to determine match outcomes or ELO rankings.

9.3 Creating Multiple Accounts to Manipulate Results

Creating or using more than one Platform account for the purpose of manipulating competitive results, ELO rankings, or prize distribution. This includes:

• Creating a secondary account to participate in the same arena as your primary account — gaining the ability to influence match outcomes by controlling multiple squads.
• Using multiple accounts to artificially inflate or deflate ELO rankings — for example, using a secondary account to deliberately lose matches against your primary account.
• Using multiple accounts to claim multiple prize positions in the same tournament.
• Coordinating with other users who control secondary accounts to manipulate collective results.

Note: Creating multiple accounts is separately prohibited under the Corpse Terms & Conditions and the Account Creation Terms. This violation specifically covers the use of multiple accounts for the purpose of competitive manipulation. Creating a new account after a ban is separately addressed in Part VII.

10. Category B — Identity & Account Violations

The following violations relate to dishonest or deceptive use of identity and account features on the Platform:

10.1 Impersonating Other Users

Adopting a username, profile description, in-game name, or any other identity element that falsely represents another registered user of the Platform — with the intent to deceive other users, gain an unfair advantage, or cause harm to the impersonated user's reputation. This includes:

• Using a username that is identical or deceptively similar to another user's username on the Platform.
• Claiming in any Platform communication to be another specific registered user.
• Using another user's in-game name or ID on your Platform profile to create confusion about identity.

10.2 Impersonating Corpse Staff

Representing yourself as an employee, moderator, support agent, or official representative of the Company in any context — including in-app communications, squad chats, or external social media. This is a particularly serious violation as it can be used to defraud other users or extract sensitive information under false pretences.

• Using a username or profile that includes words such as 'Corpse Admin', 'Corpse Mod', 'Corpse Support', or similar terms that imply official status.
• Sending messages to other users claiming to be from the Corpse team — for example, falsely claiming to offer prizes, request account details, or issue warnings on behalf of the Company.

Important: The Company will never ask for your account credentials, OTP, bank details, or Aadhaar number through in-app chat, direct messages, or any informal channel. If you receive such a request from someone claiming to be Corpse staff, report it immediately tosupport@corpsearena.com.

11. Category C — Content Violations

The following violations relate to inappropriate, harmful, or illegal content posted or shared on the Platform:

11.1 NSFW & Inappropriate Content

Posting, sharing, uploading, or displaying content that is sexually explicit, graphically violent, obscene, or otherwise inappropriate for a competitive gaming platform accessible to users of all ages. This includes:

• Sexually explicit images, videos, or text in any profile field, squad name, guild name, or user-generated content field.
• Graphic violence or gore — images or descriptions of extreme physical harm.
• Content that demeans, degrades, or sexualises any individual or group.
• Hate speech — content that promotes hatred, discrimination, or violence against individuals or groups based on religion, ethnicity, gender, sexual orientation, disability, or any other characteristic.
• Obscene or offensive usernames, squad names, or guild names that violate community standards.

NSFW and inappropriate content violations are assessed on a spectrum of severity. Minor violations — such as a mildly offensive username — will result in a flag and content removal. Severe violations — such as sexually explicit content or hate speech — may result in an immediate permanent ban without going through the flag system, as described in Part IV.

12. How Violations Are Detected

The Company uses the following methods to detect violations on the Platform:

• Automated detection systems — the Platform's backend systems monitor for statistical anomalies in match data, ELO progression, and account activity that may indicate cheating or manipulation.
• User reports — any registered user can report a suspected violation through the Platform's in-app reporting mechanism. Reports are reviewed by the trust and safety team.
• Organiser reports — tournament organisers can flag suspected violations by players in arenas they manage.
• Match data analysis — the Company reviews match data, results, and performance metrics for patterns consistent with cheating or result manipulation.
• Manual review — the trust and safety team conducts manual investigations in response to escalated reports or flagged anomalies.

The Company does not reveal the specific detection methods or thresholds used to identify violations, as this information could be used to circumvent them. All investigations are conducted confidentially and findings are shared with the user only to the extent necessary for the notification and appeal process.

PART IV — VIOLATIONS THAT TRIGGER IMMEDIATE PERMANENT BAN

13. Severe Violations — Zero Tolerance

Certain violations are so severe, harmful, or fundamentally incompatible with the Platform's values that they result in an immediate permanent ban — bypassing the flag system entirely. No prior flags are required, and no warning is issued before the ban is applied. The following violations fall into this category:

13.1 Sexually Explicit or Child-Related Content

Posting, sharing, or distributing any sexually explicit content — particularly any content that involves or depicts minors in any sexual context whatsoever. This is an absolute zero-tolerance violation. The Company will report any such content to the relevant law enforcement authorities and the National Crime Records Bureau (NCRB) in accordance with applicable Indian law.

13.2 Extreme Hate Speech & Incitement to Violence

Posting content that explicitly calls for violence against specific individuals or groups, or content that constitutes criminal incitement under the Indian Penal Code. This includes threats of physical harm directed at specific users, organisers, or Corpse staff members.

13.3 Severe Impersonation for Financial Fraud

Impersonating Corpse staff or another user for the specific purpose of financial fraud — for example, tricking another user into sharing payment details, KYC information, or Aadhaar OTPs by falsely claiming to be a Corpse representative or a trusted user.

13.4 Deliberate Platform Infrastructure Attack

Attempting to attack, disrupt, or damage the Platform's technical infrastructure — including DDoS attacks, SQL injection attempts, server-side exploitation, or any other form of malicious technical attack on the Platform's systems.

13.5 Coordinated Large-Scale Fraud

Organising or participating in a coordinated scheme to defraud the Platform financially — including large-scale entry fee fraud, coordinated KYC fraud, or organised manipulation of prize pool disbursements.

14. Company's Sole Discretion

In addition to the specific categories listed in Section 13, the Company reserves the right to apply an immediate permanent ban at its sole discretion in cases where the nature, severity, or pattern of violations is so fundamentally incompatible with the Platform's values and community standards that progressing through the flag system would be inappropriate.

The Company will exercise this discretion responsibly and sparingly — not as a routine tool, but as a measure of last resort for truly egregious conduct. In all cases where this discretion is exercised, the Company will communicate the specific reason for the immediate ban in the notification sent to the user and the user retains the right to appeal as described in Part IX.

PART V — WARNING PROCESS — FLAG 1

15. How a Warning Is Issued

When a user receives their first active flag — triggering a warning — the following process occurs simultaneously:

• The flag is recorded on the user's account with the date of issue, the violation category, and a description of the specific conduct that triggered the flag.
• An in-app notification is sent to the user immediately, clearly identifying that a warning has been issued and the reason for it.
• An email is sent to the user's registered email address containing the full warning notice as described in Section 16.
• No suspension is applied — the user's account remains fully active and accessible.
• No financial activity is frozen — the user can continue paying entry fees, participating in arenas, and receiving prize money.

16. Contents of a Warning Notice

Every warning notice — whether delivered in-app or via email — will contain the following information:

• The specific violation that was found to have occurred, including the category (Category A, B, or C) and the specific rule breached.
• A brief description of the conduct or content that constituted the violation.
• The user's current active flag count — for a Flag 1 warning, this will state '1 active flag out of a maximum of 3 before suspension.'
• The consequence of the current flag — no suspension, warning only.
• The consequence of a second flag — 1-day suspension.
• The expiry date of the current flag — 12 months from the date of issue.
• Information on how to appeal the warning if the user believes it was issued in error.
• A reminder of the Platform's community standards and a clear statement of what conduct is expected going forward.

17. Warning on Record

A warning issued under Flag 1 remains on the user's active flag record for 12 calendar months from the date of issue. During this period:

• The warning counts as 1 active flag toward the user's cumulative flag total.
• Any new violation during this 12-month period will be treated as a second flag — triggering a 1-day suspension.
• The user can view their active flag count and the expiry date of each flag within their account profile under Account > Disciplinary Record.

18. User's Obligation Upon Receiving a Warning

Upon receiving a warning, the user is expected to:

• Review the warning notice carefully and understand which specific conduct triggered the flag.
• Immediately cease the violating conduct — continuing the same behaviour after receiving a warning will result in a second flag and a 1-day suspension.
• If the user believes the warning was issued in error, submit an appeal within 24 hours of receiving the warning notification as described in Part IX.
• If the user has any questions about the warning or the specific conduct that triggered it, contact the support team atsupport@corpsearena.com for clarification.

PART VI — TEMPORARY SUSPENSION — FLAG 2 & FLAG 3

19. Flag 2 Suspension — 1 Day

When a user accumulates a second active flag — meaning they receive a new flag while a previous flag is still within its 12-month validity period — a temporary suspension of 1 calendar day is automatically applied to their account.

The 1-day suspension begins from the exact time the flag is issued and the suspension is applied. It ends exactly 24 hours later — at which point the account is automatically and fully restored without any manual action required from the user.

20. Flag 3 Suspension — 1 Week

When a user accumulates a third active flag — meaning they receive a new flag while two previous flags are still within their 12-month validity periods — a temporary suspension of 7 calendar days is automatically applied to their account.

The 7-day suspension begins from the exact time the flag is issued and the suspension is applied. It ends exactly 168 hours (7 days) later — at which point the account is automatically and fully restored without any manual action required from the user.

Important: A third flag and 1-week suspension is the final warning stage. Any new flag received after the third flag — regardless of whether the suspension has ended — will result in a permanent ban. There is no fourth suspension tier. Act accordingly.

21. How Suspension Is Applied

The suspension is applied to the user's account simultaneously with the issuance of the flag notification. The following technical actions occur immediately upon suspension:

• All active sessions across all logged-in devices are immediately and forcibly terminated — the user is logged out of every device where they are currently signed in.
• The account is locked — all login attempts during the suspension period will display a suspension notice explaining the reason, the duration, and the appeal process.
• All in-app features requiring an active account — including arena participation, squad management, organiser tools, and financial transactions — are disabled for the duration of the suspension.
• The suspension is enforced at the account level, not the device level — using a different device does not allow the user to access their suspended account.

22. What Happens During Suspension

During the suspension period, the following restrictions apply to the user's account:

23. Tournament Participation During Suspension

If a user is suspended while they are registered as Captain in an upcoming or ongoing tournament:

• The user's squad registration remains active — the squad is not removed from the tournament.
• However, the suspended Captain cannot log in or participate in the tournament during the suspension period.
• If the tournament takes place during the suspension period — the squad may participate if another squad member is able to take the Captain role temporarily. This is managed within the squad — the Platform does not automatically reassign Captain roles during suspension.
• If the suspended user is the only active member of the squad — the squad may forfeit their participation. Entry fees paid are non-refundable in this scenario as the suspension is the result of a policy violation by the user.

Note: If your suspension ends before a registered tournament begins — your Captain privileges are fully restored and you can participate normally. Suspensions do not carry over to tournaments that begin after the suspension has ended.

24. Financial Activity During Suspension

All financial activity is frozen during the suspension period. This includes:

• Entry fee payments — the suspended user cannot pay entry fees as Captain for any arena during the suspension period.
• Prize money disbursement — any prize money owed to the user from an arena that concluded during or before the suspension is held in escrow and will be released automatically when the suspension ends.
• Organiser settlement — any organiser settlement pending at the time of suspension is held and will be processed automatically when the suspension ends.

Financial amounts held during suspension are not forfeited — they are released automatically when the suspension ends. This is distinct from the permanent ban scenario where all financial amounts are forfeited.

25. Suspension Lifted — What Happens Next

When a suspension period ends — either after 1 day (Flag 2) or 7 days (Flag 3) — the following occurs automatically:

• The account is fully restored — the user can log in normally on any device.
• All financial holds are released — pending prize money and organiser settlements are disbursed automatically.
• Full platform access is restored — arena participation, squad management, organiser tools, and all other features are available.
• The flag that triggered the suspension remains active on the user's account for the remainder of its 12-month validity period — the suspension ending does not remove the flag.
• The user is notified via in-app notification and email that their suspension has ended and their account is fully restored.

PART VII — PERMANENT BAN — FLAG 4 & IMMEDIATE VIOLATIONS

26. How a Permanent Ban Is Applied

A permanent ban is applied to a user's account in either of the following circumstances:

• The user receives a fourth flag while three previous flags are still active — meaning they have already received a warning, a 1-day suspension, and a 1-week suspension within the preceding 12 months and have violated the Platform's rules again.
• The user commits a violation classified as a zero-tolerance immediate permanent ban violation as described in Part IV — regardless of their prior flag count.

A permanent ban is applied simultaneously with the notification. There is no grace period, delay, or warning before a permanent ban is enforced.

27. What Permanent Ban Means

A permanent ban is the termination of a user's account on the Platform. It is irreversible by default — the account cannot be restored, unlocked, or reactivated except through a successful appeal as described in Part IX. Upon a permanent ban:

• All active sessions across all logged-in devices are immediately and forcibly terminated.
• The account is permanently locked — all login attempts will display a permanent ban notice.
• The user's public profile is removed from leaderboards and public-facing Platform features within 24 hours.
• The user's username is retired — it cannot be claimed by any other user on the Platform.
• All squad memberships, guild memberships, Captain roles, and organiser privileges are immediately revoked.
• KYC verification status is revoked — the user can no longer participate in any financial transaction on the Platform.

28. Financial Consequences of Permanent Ban

Upon a permanent ban, the following financial consequences apply immediately and without exception:

• All unused Corpse Credits are permanently forfeited — no monetary refund is issued.
• All active subscription plans (Corpse Pass, Corpse Pro, Corpse Elite) are cancelled immediately — no pro-rata refund is issued.
• All entry fees paid for upcoming or ongoing tournaments at the time of the ban are permanently forfeited — no refund is processed.
• All prize money pending disbursement at the time of the ban is permanently forfeited — it is not disbursed to the banned user or any other party on their behalf.
• All organiser settlements pending at the time of the ban are permanently forfeited.

Important: All financial amounts associated with a permanently banned account are forfeited without exception. The Company does not process any financial disbursements to permanently banned accounts or on their behalf after the ban is applied. This policy exists to prevent financial gain from violating behaviour and is non-negotiable.

29. Re-Registration After Permanent Ban

A permanently banned user may create a new account on the Platform under the following strict conditions:

• The new account must be registered using a different email address — the banned account's email address is permanently retired and cannot be used to create a new account.
• The new account must use a different in-game ID — the banned user's in-game IDs associated with the banned account are flagged in the Company's systems.
• Re-registration is permitted — there is no mandatory waiting period before creating a new account after a permanent ban.
• The new account starts with a clean slate — no ELO, no history, no credits, no squad memberships from the banned account are transferred.
• The ban on the original account remains in place — re-registration does not lift or affect the ban on the original account.

Note: Re-registration after a permanent ban is permitted as a genuine fresh start opportunity. However, if the new account is found to be engaged in the same or similar violating conduct that resulted in the original ban, the new account will also be permanently banned — and the re-registration privilege may be revoked.

30. Detection of Banned Users on New Accounts

The Company actively monitors for banned users who attempt to re-register on the Platform and engage in the same violating conduct that triggered their original ban. Detection methods include:

• In-game ID matching — if a banned user's registered in-game IDs appear on a new account, this triggers a review.
• Behavioural pattern analysis — similar patterns of violating behaviour on a new account may trigger a review connecting the new account to a previously banned user.
• User reports — other users may report a new account they believe belongs to a previously banned user.

If a new account is confirmed to belong to a previously banned user who is re-engaging in the same violating conduct:

• The new account will be permanently banned immediately.
• All financial amounts on the new account will be forfeited.
• The previously banned account's record will be updated to note the re-registration attempt.

PART VIII — NOTIFICATION OF FLAGS, SUSPENSIONS & BANS

31. Flag Notification

When a flag is issued to a user's account, the user is notified immediately via both in-app notification and email to their registered email address. The flag notification is sent simultaneously with the flag being applied to the account — there is no delay.

32. Suspension Notification

When a suspension is applied — whether a 1-day (Flag 2) or 1-week (Flag 3) suspension — the user is notified immediately via both in-app notification (displayed at the moment of forced logout) and email to their registered email address.

33. Permanent Ban Notification

When a permanent ban is applied — whether triggered by Flag 4 or an immediate ban violation — the user is notified via email to their registered email address. Since the account is immediately locked, the in-app notification will be visible if the user attempts to log in after the ban is applied.

34. Contents of All Notifications

Every disciplinary notification — flag, suspension, or permanent ban — will contain the following information as a minimum:

PART IX — APPEAL PROCESS

35. Who Can Appeal

Every user who receives a flag, suspension, or permanent ban has the right to appeal the decision. There are no restrictions on who can appeal — appeals are available for:

• Flag 1 — Warning: A user who believes the warning was issued in error or that the evidence does not support the violation finding.
• Flag 2 — 1-Day Suspension: A user who believes the second flag was incorrectly issued, or that the underlying violation finding is incorrect.
• Flag 3 — 1-Week Suspension: A user who believes the third flag was incorrectly issued, or that the underlying violation finding is incorrect.
• Flag 4 — Permanent Ban: A user who believes the fourth flag was incorrectly issued or that the cumulative flag count has been miscalculated (e.g., due to expired flags being incorrectly counted).
• Immediate Permanent Ban: A user who believes the immediate ban was applied incorrectly or that the conduct does not fall within the zero-tolerance categories described in Part IV.

36. How to Submit an Appeal

All appeals must be submitted through the Platform's in-app support system. Appeals submitted via email or any other channel will not be accepted. To submit an appeal:

• Step 1 — Open the Corpse app. If your account is suspended, you can still access the login screen — use the 'Appeal This Action' link displayed on the suspension notice screen.
• Step 2 — Navigate to Settings > Support > Appeal a Disciplinary Action.
• Step 3 — Select the specific disciplinary action you are appealing — flag number, suspension, or ban.
• Step 4 — Complete the appeal form with all required information as described in Section 37.
• Step 5 — Submit the appeal. You will receive an in-app and email confirmation that your appeal has been received, along with an appeal reference number.

Note: If your account has been permanently banned and you cannot access the app, contact support@corpsearena.com from your registered email address to request an appeal form. Appeals from permanently banned users must still provide all information described in Section 37.

37. What to Include in an Appeal

An appeal that does not include sufficient information may be dismissed without review. Every appeal must include:

• Your registered email address and Platform username.
• The specific disciplinary action being appealed — including the flag number, suspension duration, or permanent ban.
• The date the disciplinary action was applied.
• A clear and detailed explanation of why you believe the disciplinary action was issued in error — specifically addressing the violation finding described in the notification.
• Any evidence that supports your appeal — for example, match screenshots, timestamps, or communications that demonstrate you did not engage in the alleged violation.
• If you believe the flag count was incorrectly calculated — a specific explanation of which flags you believe have expired and when they were issued.

Important: Appeals that simply state 'I didn't do anything wrong' without specific factual grounds or supporting evidence will not be upheld. The Company requires specific, substantive grounds for an appeal to be considered. Vague or unsupported appeals will be reviewed but are unlikely to result in a different outcome.

38. Appeal Review Timeline

The Company will review all appeals and communicate its decision within 24 hours of the appeal being submitted. The review is conducted by a senior member of the trust and safety team who was not involved in the original disciplinary decision.

The 24-hour timeline applies to the Company's decision — not necessarily the full resolution of any financial matters arising from the appeal outcome. Financial releases (e.g., prize money held during a suspension that is overturned) will be processed within the normal financial processing timelines after the appeal decision is communicated.

39. Possible Outcomes of an Appeal

Following the review of an appeal, the Company may reach one of the following outcomes:

40. One Appeal Per Action — Finality

Each disciplinary action — each individual flag, suspension, or ban — can only be appealed once. Once the Company communicates its appeal decision, that decision is final and binding. The user cannot:

• Submit a second appeal for the same disciplinary action.
• Request a further review or escalation of the appeal decision within the Platform's support system.
• Re-open a dismissed appeal on the basis of new evidence — if new evidence emerges, it may be relevant to future disciplinary proceedings but not to the already-decided appeal.

If a user believes the appeal process itself was conducted improperly or unfairly, they may raise a formal grievance with the Company's Grievance Officer at legal@corpsearena.com. However, a grievance is not a second appeal — it is a review of the process, not the merits of the disciplinary decision.

PART X — PROHIBITED POST-ACTION CONDUCT

41. During Suspension

During a temporary suspension period, the following conduct is strictly prohibited:

• Attempting to log in to the suspended account repeatedly — this may be treated as an attempt to circumvent the suspension and could result in an additional flag.
• Creating or using a secondary account to access Platform features — including arena participation, squad management, and financial transactions — during the suspension period. Using a secondary account during a suspension to evade the suspension will result in the secondary account being permanently banned and an additional flag being applied to the primary account.
• Harassing, abusing, or threatening the Company's support or trust and safety team members via any channel — in-app, email, or otherwise — during the suspension or appeal process. Such conduct will result in an additional flag.
• Publicly defaming the Company or its staff in connection with the suspension — spreading false information about the Platform's disciplinary processes on social media or other channels.

42. After Permanent Ban

After a permanent ban is applied, the following conduct is strictly prohibited:

• Creating a new account for the purpose of engaging in the same violating conduct that triggered the original ban — as described in Section 30.
• Using another user's account to access Platform features that the banned user is no longer entitled to access.
• Attempting to contact other users through the Platform using a new account for the purpose of coordinating violations.
• Fraudulently representing yourself as a non-banned user to access organiser tools, financial features, or KYC privileges.

43. During Appeal Review

During the 24-hour appeal review period, the following conduct is strictly prohibited:

• Submitting multiple appeal tickets for the same disciplinary action — this will not accelerate the review and may result in the duplicate tickets being closed without review.
• Contacting support agents repeatedly to check on appeal status — the Company will communicate its decision within 24 hours. Repeated contact does not expedite the process.
• Threatening, pressuring, or attempting to influence the appeal outcome through inappropriate means — including threats of legal action communicated through support channels rather than formal legal processes.

PART XI — GOVERNING LAW, DISPUTE RESOLUTION & CONTACT

44. Governing Law

This Suspension Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and all applicable provisions of the Indian Penal Code, as amended from time to time.

45. Dispute Resolution

Any dispute arising from or in connection with this Suspension Policy — including disputes about the application of flags, the conduct of appeal proceedings, or financial consequences of suspensions or bans — shall first be attempted to be resolved through the Platform's in-app appeal process as described in Part IX.

If the appeal process is exhausted and the user wishes to raise a formal grievance about the process (not the merits), the grievance should be directed to the Grievance Officer at legal@corpsearena.com. If the grievance remains unresolved after 30 days, the dispute may be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Guwahati, Assam, India.

46. Contact

This Account Suspension & Ban Terms & Conditions was last updated in April 2026 and is effective from May 1, 2026.

Version 1.0 | Corpse — [CORPSE ESPORTS PRIVATE LIMITED]

Confidential & Proprietary. All rights reserved.